Delivery & Returns

All orders will be dispatched within 1–3 working days via Royal Mail (signed for services).

Please note there may be an extended dispatch time for some orders — for example ring sizing, engraving etc. Extended dispatch times may range from 7–14 working days; in this event you will be notified.

All UK delivery orders (jewellery only) — free of charge.

UK delivery of larger silver items — quote upon request.

All overseas delivery of larger silver items — quote upon request.

Overseas orders are subject to customs clearance.

Overseas customers please note — any duty and taxes that may be levied in the country of destination are the responsibility of the customer.

If you’d like to cancel an order before it has been dispatched, please contact us right away.

Orders for item(s) that have been customised to your specifications cannot be cancelled if the work has begun — for example ring size adjusted, item engraved etc.

If you would like to return unwanted or faulty items that you have purchased from us for refund or exchange, we offer a 14 day money back guarantee. Please contact us via email (enquiries@goodwinsantiques.com) or post within 14 days of receipt to confirm that you will be returning the goods.

Item(s) must be unused, in pristine condition and be returned with the original presentation box. Please note the exceptions listed below. You may also return your purchase to our premises for a full refund or exchange. Please contact us if you plan to return your order; provided the relevant conditions are met, a refund (excluding any postal charges) will be issued within 14 days of receipt of your returns parcel.

You are responsible for the safe return of item(s). We recommend that you return the item(s) using Royal Mail’s Special Delivery Service. Goodwins cannot accept any responsibility for returned items via post. Postage costs will only be refunded if the item(s) are deemed as being faulty.

Refunds cannot be given for item(s) customised to your specifications — for example size adjusted, engraved and/or made to order.

All items are thoroughly checked and securely packaged before dispatch. In the rare instance that your item has become damaged during transit, please notify us within 3 working days of receipt. Please return any damaged packaging when returning your item(s).

We pride ourselves on our exceptional customer service. However, if you have reason to complain about our service or a product, please write to the following address:

Mr Goodwin
Goodwins Ltd
15–16 Queensferry Street
Edinburgh
EH2 4QW

We will endeavour to reply and resolve any complaints within 14 days of receipt.